SECURITY - sportymonkey uses the universally recognised
SSL encryption technology to protect the personal information that you
supply including your Credit Card details. This security level is the
same as that normally used by most UK banks.
We do not store any information on your PC in the form of cookies
The Shopping Basket can be viewed from any of the product info pages at any time and does not commit you to ordering. Just click the Cancel Order button to erase your order. (You can do the same on the Check Out page also)
When you go from the Shopping Basket to the Check Out page that asks for your personal and credit card details the security system is activated and you will see a padlock symbol at the bottom of you Browser Screen. This means that your details are coded and secure when sent over the web. Please note that your order is not processed until you complete your details and press the 'Send Order' Button at the bottom of the Check Out page. Until then you have the option to Cancel your order.
When you leave the ordering system the padlock will disappear.
WE DO NOT RETAIN CREDIT CARD DETAILS - Unlike some e-commerce sites who retain your card details we erase your credit card number from our database once the transaction has been processed. We believe that this is the safest way to protect you security.
If you have any concerns about security please use "monkey mail" to tell us about it.
PRIVACY - We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. If you do not want us to pass your information to any third parties or you wish to stop receiving any information about us and our services email us at webmaster@toymonkey.com or use the 'Send email' button on our home page.
FOR HELP CALL 01296 747858. We can also take your order by telephone on this number during normal working hours.